FAQ

Frequently Asked Questions (FAQ)
Welcome to Aralis’ FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.

GENERAL QUESTIONS
Q: What is Aralis?
A: Aralis is an online store specializing in premium leather bags, tote bags, and trendy new arrivals. Our collection features high-quality, stylish, and durable bags designed to complement your lifestyle.

Q: What materials are your bags made from?
A: Our bags are crafted from high-quality genuine leather and premium synthetic materials, ensuring durability, elegance, and long-lasting use.

Q: How can I contact Aralis’ customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@aralis.shop. We’re always happy to assist you!

ORDERING AND SHIPPING
Q: How do I place an order on Aralis?
A: Simply browse our website, select the leather bag or tote bag you’d like to purchase, and proceed to checkout. Follow the instructions to complete your order.

Q: When will my order be shipped?

Transit Time: Orders typically arrive within 5 to 8 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 6 to 11 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.

Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.

Q: What payment methods does Aralis accept?
A: We accept the following payment methods:

Credit and Debit Cards:

• Venmo 
• paypal
  
  RETURNS AND EXCHANGES
  Q: What is Aralis’ return policy?
  A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@aralis.shop.

Contact Information